Welcome to the International T-Systems Blog. Subject matter experts from all over the world share their thoughts and experiences on how we shape the connected future of business and society. You are cordially invited to discuss those global ICT developments that may change the way we live and work.
Workforces have become increasingly mobile and the percentage continues to rise: the number of mobile employees is set to reach 1 billion worldwide by 2011. Many of these employees have had Mobile Office tools for some time, but the Mobile Enterprise concept goes much further. It’s an enterprise-wide development that comes at a time when the need to: increase productivity and operational efficiency; reduce OPEX and CAPEX; improve customer relationships; and boost margins has hit a high.
Within this blog post I briefly talk about how clients can make sure that appropriate services are included for innovation, continuous improvement and transformation within an outsourcing contract.
Last month I met a director of technology planning and architecture of a company in Spain. One of his concerns was how to structure a new outsourcing contract that would help him transform his technology and organization. After a merger he has currently two outsourcing contracts running that are obviously lacking the ability to innovate and transform his environment. I think that this is a typical situation, as the usual outsourcing contract concentrates on driving out costs of running the ICT-operations and lacks the definition of services that transform and continuously improve ICT Architecture, ICT Services, and Business Applications, aka “Transformational Services”. Hence, I advised the customer to include some basic requirements for Transformational Services into the new RFP and gave him some definitions of the magenta line items in Figure 1 which depicts the various capabilities of a Transformational Outsourcing life cycle.
Our Client.
The reason for being a company. The one who pays our bills. The one who deserves our maximal attention.
But how many times, you, as a customer, feel like that? As being someone really important to your provider, and not just as a credit card number where the money will be transferred from your account to your providers account?
If you start to think about it you sometimes might come to the sad conclusion that feeling like someone special does not happen very often.
Got a new job
Several weeks ago my boss advised me to take care of the implementation of the T-Systems outsourcing strategy. So, the job is to share some of our tasks with other colleagues from abroad. Of course such a task needs to be precisely planned in order to get my new colleagues ready for work.
Some concerns about what I was doing
Those days I wondered if this change of getting international is O.K. for my colleagues and me here in Germany. Because everyone might be some kind of afraid to give away knowledge to other countries. On the one hand this might be correct because I might loose my job if my current work is done somewhere else. But I think it is only half the truth. Let’s face it…
How is your work today? What are you doing? Are you involved in something great that will make a big difference in your customer’s life? Or are you just working on the next task from your list?
And you, leader? Are you giving some purpose to your team? Or just giving them some tasks so you can do your job in peace? Think deeply about it before answering these questions to yourself.
What about starting to think about your work, about everything you do. Can you see why you are doing it. Can you see a purpose in it? Or better, can you see the client in your work?
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